- Spinpanel | Knowledge Base
- Spinpanel Integrations
- Autotask connector
I've suspended a subscription but still see it in Autotask, what's the deal?
Manual steps to ensure Autotask is syncing correctly
You need to manually change the expiration date for a subscription to match the date that you suspended it.
- Go to the Autotask contract for the subscription and manually set the expiration date to the date that you suspended it.
- Once the Autotask sync runs at its daily scheduled time you will see the changes reflected