To enable report access for one of your customers you need to do the following:
To allow one of your end customers to have access to reports in SpinPanel, open Settings>Relationship settings. From the Relationship drop-down, select the end customer you want to have report access, click SpinPanel settings and after that click the Edit-button. Switch the option Reporting on.
After you enabled report access for your end customer, you also need to assign a role to at least one user with your end customer, giving that user sufficient permissions to view reports. You can create a role that will only give permissions for viewing reports.
To create a role, in the SpinPanel side menu, open Settings > Role management. As the role needs to be created for your end customer's organisation, make sure your end customer is selected inside the organisation drop-down in the top right hand corner.
Inside the Role management page, click the Add-button. Inside the New role side-pane, fill in a value for Role name, e.g. "Report access", switch on the Report management toggle and click the Save-button. Switching on this toggle ensures that all permissions required for report access are turned on for the role.
Once you've created a role with sufficient permissions for report access, you must assign this role to one or more users of your end customer.
Note: after you assigned the role to a user, it can take up to 48 hours before the actual report information is available to the user.
For more information on assigning a role to a user, you can read this article.